MY PLAN IS TO SECURE
MY FAMILY’S FUTURE

WHAT’S YOUR PLAN?

Complaint Resolution

For queries and resolution of issues, just complete the form below and give a chance to our customer services team to serve you better.

DISCLAIMER:  “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP “). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the company and the company has failed to redress the same. Further the complaints that are not relevant to SECP ‘s regulatory domain/competence shall not be entertained by the SECP.”

    First Name

    Last Name

    Policy Number

    Email Address

    Contact Number

    Your Location

    Enquiry related to

    Complaint Description

    Please Enter Captcha Text

    captcha

    If you have any complaint or grievance against the insurance company, agent, or bank representative in respect of your insurance policy, you may file your complaint which can be submitted through a Written Letter, Registered Email or Mobile WhatsApp along with a valid CNIC copy at the following address:

    Name of the Insurer: IGI Life Insurance Limited
    Name of the focal person for grievance handling: Khalid Parvez Sangi
    Designation: Head of Grievances
    Email: services.life@igi.com.pk
    Contact Number (Landline & Cell phone): 0300-0642849, 021-35369661
    Postal Address: IGI Life Insurance Ltd, Customer Experience and Conservation Department, Mezzanine Floor Office No 101,103 Kassam Court BC-9, Block 5 Clifton ∙ Karachi.

    The company will address your complaint within 30 days subject to be completion of all the necessary required documents.

    However, in case if the insurance company fails to address your grievance, you may file your complaint with other external independent forums at the following addresses: –

    (1) FEDERAL INSURANCE OMBUDSMAN
    2nd Floor, Pakistan Red Crescent Society
    Annexe Building, Plot # 197/5
    Dr. Doud Pota Road, Karachi
    Phone: 021-99207761-62
    Website: www.fio.gov.pk/
    Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO.

    (2) Official Coordinator, Small Disputes Resolution Committee -Karachi
    Specialized Companies Division, 5th Floor, State Life Building No. 2,
    Wallace Road, Off. I. I. Chundrigar Road, Karachi.
    Direct no: 021-99002021  UAN: 021-111-117-327
    Email: sdrc.khi@secp.gov.pk
    Note: Policyholders belonging to provinces of Sindh and Baluchistan may approach this
    Committee

    (3) Official Coordinator, Small Disputes Resolution Committee -Lahore
    Company Registration Office – Lahore, Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
    Direct no: 042-99014050  UAN: 042-111-117-327
    Email: sdrc.lhr@secp.gov.pk
    Note: Policyholders from all districts of Punjab except Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock may approach this Committee

    (4) Official Coordinator, Small Disputes Resolution Committee-Islamabad
    Insurance Division, 3rd Floor, NIC Building, 63-Jinnah Avenue,
    Blue Area, Islamabad.
    Direct no: 051-9195391 UAN: 051-111-117-327
    Email: sdrc.isb@secp.gov.pk
    Note: Policyholders belonging to Islamabad Capital Territory, Khyber Pakhtunkhwa, Gilgit Baltistan, Azad Jammu & Kashmir and the western side of the province of Punjab (i.e. Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock districts) may approach this Committee

    If you have any complaints or grievance against an insurance company may also be filed with the Securities and Exchange Commission of Pakistan (insurance regulator in Pakistan) at the following address:

    Securities and Exchange Commission of Pakistan (SECP)
    NIC Building, 63-Jinnah Avenue,
    Blue Area, Islamabad.
    Phone: Toll-free 080088008
    Email: complaints@secp.gov.pk
    https://sdms.secp.gov.pk/ (for online filing of complaints)
    Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach SECP.

    For SECP’s Investor Grievances & Queries, please follow the Service Desk Management System (SDMS), SECP website link given below

    Regulated person of the Company

    In respect of Policyholders:

    Khalid Pervez Sangi

    Customer Services Department

    In respect of Shareholders:

    Nadia Perveen Hussain

    Company Secretary

    Email: Nadia.hussain@igi.com.pk
    Contact: 9221-35368864

    COMPANY’S OWN COMPLAINT HANDLING INFORMATION
    For Investor related complaint please contact Ms. Nadia Hussain, Company Secretary

    Email: Nadia.hussain@igi.com.pk

    Contact: 9221-35368864

    SECP Investor Complaints Section

    For SECP’s Investor Grievances & Queries, please follow the Service Desk Management System (SDMS), SECP website link given below

    Sr. # Name of the In-charge of Grievance Function Mr. Khalid Pervez Sangi
    1 Postal Address Customer Services Center
    IGI Customer Care
    IGI Life Insurance Limited
    Mezzanine Floor, Kassam Court, Suit No. 101-103, BC-9, Block 5, Clifton,
    Karachi-75600.
    2 Landline Number (Dedicated for Policyholders/Investor’s Grievances)  (+92) 021-35369661
    3 Email Address (Dedicated for Policyholders/Investor’s Grievances) Services.Life@igi.com.pk
    4 Fax Number (+92) 021-35290042
    5 Cell Number (Dedicated for Policyholders/Investor’s Grievances) (+92) 0300-0642849

     

    Last updated Thursday 18th April 2024