If you have any complaint or grievance against the insurance company, agent, or bank representative in respect of your insurance policy, you may file your complaint which can be submitted through a Written Letter, Registered Email or Mobile WhatsApp along with a valid CNIC copy at the following address:

Name of the Insurer: IGI Life Insurance Limited
Name of the focal person for grievance handling: Khalid Parvez Sangi
Designation: Head of Grievances
Email: services.life@igi.com.pk
Contact Number (Landline & Cell phone): 0300-0642849, 021-35369661
Postal Address: IGI Life Insurance Ltd, Customer Experience and Conservation Department, Mezzanine Floor Office No 101,103 Kassam Court BC-9, Block 5 Clifton ∙ Karachi.

The company will address your complaint within 30 days subject to be completion of all the necessary required documents.

However, in case if the insurance company fails to address your grievance, you may file your complaint with other external independent forums at the following addresses: –

(1) FEDERAL INSURANCE OMBUDSMAN
2nd Floor, Pakistan Red Crescent Society
Annexe Building, Plot # 197/5
Dr. Doud Pota Road, Karachi
Phone: 021-99207761-62
Website: www.fio.gov.pk/
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO.

(2) Official Coordinator, Small Disputes Resolution Committee -Karachi
Specialized Companies Division, 5th Floor, State Life Building No. 2,
Wallace Road, Off. I. I. Chundrigar Road, Karachi.
Phone: 021-32414204
Email: sdrc.khi@secp.gov.pk
Note: Policyholders belonging to provinces of Sindh and Baluchistan may approach this
Committee

(3) Official Coordinator, Small Disputes Resolution Committee -Lahore
Company Registration Office – Lahore, Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
Phone: 042-99204962-66
Email: sdrc.lhr@secp.gov.pk
Note: Policyholders from all districts of Punjab except Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock may approach this Committee

(4) Official Coordinator, Small Disputes Resolution Committee-Islamabad
Insurance Division, 3rd Floor, NIC Building, 63-Jinnah Avenue,
Blue Area, Islamabad.
Phone: 051-9207091-4
Email: sdrc.isb@secp.gov.pk
Note: Policyholders belonging to Islamabad Capital Territory, Khyber Pakhtunkhwa, Gilgit Baltistan, Azad Jammu & Kashmir and the western side of the province of Punjab (i.e. Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock districts) may approach this Committee

If you have any complaints or grievance against an insurance company may also be filed with the Securities and Exchange Commission of Pakistan (insurance regulator in Pakistan) at the following address:

Securities and Exchange Commission of Pakistan (SECP)
NIC Building, 63-Jinnah Avenue,
Blue Area, Islamabad.
Phone: Toll-free 080088008 / 051-9207091-4
Email: complaints@secp.gov.pk
https://sdms.secp.gov.pk/ (for online filing of complaints)
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach SECP.