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Complaint Resolution

For queries and resolution of issues, just complete the form below and give a chance to our customer services team to serve you better.

DISCLAIMER:  “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP “). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the company and the company has failed to redress the same. Further the complaints that are not relevant to SECP ‘s regulatory domain/competence shall not be entertained by the SECP.”

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“If you have any complaint or grievance against the insurance company, agent, or bank representative in respect of your insurance policy, you may file your complaint directly with the insurance company at the following address:

Name of the Insurer: IGI Life Insurance Limited
Name of the focal person for grievance handling: Khalid Pervez Sangi
Designation: Head of Grievances
Email: services.life@igi.com.pk
Contact Number (Landline & Cell phone): 0300-0642849
Postal Address: IGI Life Insurance Ltd, Customer Experience and Conservation Department, Mezzanine Floor Office No 101,103 Kassam Court BC-9, Block 5 Clifton ∙ Karachi.

However, in case if the insurance company fails to address your grievance, you may file your complaint with other external independent forums at the following addresses: –

(1) FEDERAL INSURANCE OMBUDSMAN
2nd Floor, Pakistan Red Crescent Society
Annexe Building, Plot # 197/5
Dr. Doud Pota Road, Karachi
Phone: 021-99207761-62
Website: www.fio.gov.pk/
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach FIO.

(2) Official Coordinator, Small Disputes Resolution Committee -Karachi
Specialized Companies Division, 5th Floor, State Life Building No. 2,
Wallace Road, Off. I. I. Chundrigar Road, Karachi.
Phone: 021-32414204
Email: sdrc.khi@secp.gov.pk
Note: Policyholders belonging to provinces of Sindh and Baluchistan may approach this
Committee

(3) Official Coordinator, Small Disputes Resolution Committee -Lahore
Company Registration Office – Lahore, Associate House, 3rd & 4th Floor, 7-Egerton Road, Lahore.
Phone: 042-99204962-66
Email: sdrc.lhr@secp.gov.pk
Note: Policyholders from all districts of Punjab except Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock may approach this Committee

(4) Official Coordinator, Small Disputes Resolution Committee-Islamabad
Insurance Division, 3rd Floor, NIC Building, 63-Jinnah Avenue,
Blue Area, Islamabad.
Phone: 051-9207091-4
Email: sdrc.isb@secp.gov.pk
Note: Policyholders belonging to Islamabad Capital Territory, Khyber Pakhtunkhwa, Gilgit Baltistan, Azad Jammu & Kashmir and the western side of the province of Punjab (i.e. Bhakkar, Khushab, Mianwali, Jhelum, Chakwal, Rawalpindi and Attock districts) may approach this Committee

If you have any complaints or grievance against an insurance company may also be filed with the Securities and Exchange Commission of Pakistan (insurance regulator in Pakistan) at the following address:

Securities and Exchange Commission of Pakistan (SECP)
NIC Building, 63-Jinnah Avenue,
Blue Area, Islamabad.
Phone: Toll-free 080088008 / 051-9207091-4
Email: complaints@secp.gov.pk
https://sdms.secp.gov.pk/ (for online filing of complaints)
Note: Policyholders from any part of Pakistan, AJK/Gilgit Baltistan may approach SECP.

For SECP’s Investor Grievances & Queries, please follow the Service Desk Management System (SDMS), SECP website link given below

service desk

Regulated person of the Company

In respect of Policyholders:

Khalid Pervez Sangi

Customer Services Department

In respect of Shareholders:

Nadia Perveen Hussain

Company Secretary

For SECP’s Investor Grievances & Queries, please follow the Service Desk Management System (SDMS), SECP website link given below

Sr. # Name of the In-charge of Grievance Function Mr. Khalid Pervez Sangi
1 Postal Address Customer Services Center
IGI Customer Care
IGI Life Insurance Limited
Mezzanine Floor, Kassam Court, Suit No. 101-103, BC-9, Block 5, Clifton,
Karachi-75600.
2 Landline Number (Dedicated for Policyholders/Investor’s Grievances)  (+92) 021-35369661
3 Email Address (Dedicated for Policyholders/Investor’s Grievances) Services.Life@igi.com.pk
4 Fax Number (+92) 021-35290042
5 Cell Number (Dedicated for Policyholders/Investor’s Grievances) (+92) 0300-0642849

 

Last modified: December 01 2022