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Filing a Claim
Our claim settlement procedure is prompt and hassle-free. It is advisable to consult our Customer Services services.life@IGI.COM.PK team for detailed assistance while filing your policy claim.
Here is a simple step-by-step procedure to be followed when you make a claim.
STEP 1: INTIMATION
A claim can be lodged directly without any delay through visiting IGI Life Website Online Claim Intimation (as given below) by filling given fields which shall be transmitted to Claims Department immediately
OR send intimation letter from the Policy Owner/ Claimant (as the case may be) under his / her signature giving particulars of loss (death, Disability or Sickness) with Cause, Date, Place and Name of Covered Person. Always remember to mention the current address and contact number of the claimant while submitting intimation.
Claim must be lodged within 30 days of date of loss.
STEP 2: COMPLETE THE CLAIM FORM ALONG WITH RELEVANT DOCUMENTS
Upon intimation of loss, IGI Life will provide relevant claim forms for filing along with evidence of loss i.e. Death Certificate, Original Policy Document, CNIC of insured and nominee(s), Hospital Record, Police Report and Post Mortem Report (in case of accident only) or any other requirement as called by IGI Life based upon the nature of events Claim Forms Link
Arrange for medical bills/reports for medical related claims: In case of hospitalization or medical related claims, produce all medical bills (original) and medical report (photocopies) issued by the attending provider.
Attestation: Documents can be submitted in original or photocopies, attested by a Gazetted Government Official/Issuing authority. Original copies of documents may be called for inspection.
STEP 3: SUBMIT REQUIRED DOCUMENTS ALONG WITH THE CLAIM FORM
The Original documents & forms (hard copy) properly completed, signed and witnessed must be submitted with IGI Life Head Office within 90 days after the loss for which the claim is made.
STEP 4: SETTLEMENT
A claim is settled as soon as requirements to the satisfaction of IGI Life are submitted at its Head Office.
Kindly ensure that in case of claim by Policy Owner, all documents and forms are signed by you as per signature affixed by you on your Policy’s original Proposal Form/CNIC.